Siyaasadda lacag-celintaRefund Policy

Waa la cusboonaysiiyay: 14 Nov 2026Last updated: 14 Nov 2026

Lacagta la bixiyay ee dalabka aan la fulin ayaa la celin karaa. Lacag-celintu ma aha mid toos ah: maamulka ayaa xaqiijinaya oo lacagta si gacan ah ayaa loo celinayaa. Money paid for an order that cannot be delivered can be refunded. Refunds are not automatic: the team checks the case and returns the money by hand.

1. Goorta lacag-celin la bixin karo1. When a refund can be given

Lacagta waa la xaqiijiyay, laakiin dalabka lama fulin karin.
The payment was confirmed, but the order could not be fulfilled.
Lacag ayaa la bixiyay mar labaad oo dalab isku mid ah ah.
A payment was made twice for the same order.
Lacagta waxaa lagu bixiyay qiime khaldan oo ka duwan qiimaha dalabka.
The amount paid was wrong compared with the order price.

2. Goorta lacag-celin aan la bixin2. When a refund is not given

Dalabka la fuliyay oo la isticmaalay xirmada ama airtime-ka.
The order was fulfilled and the package or airtime was used.
Lambarka helaya xirmada ayaa khalad ahaa oo macaamilku geliyay.
The recipient number entered by the customer was wrong.
Lacag-bixinta lagu sameeyay lambar ama tixraac aan lacagta laga dirin.
The payment was sent from or referenced with a number that did not send the money.

3. Habka lagu codsado3. How to request a refund

Nala soo xiriir taleefan ama WhatsApp: +252 61 949 6900.
Contact us by phone or WhatsApp: +252 61 949 6900.
Ku sheeg lambarka dalabka (DP-XXXXXX) iyo lambarka macaamilka (TX-XXXXXXXX).
Give your order number (DP-XXXXXX) and transaction number (TX-XXXXXXXX).
Maamulku wuu hubin doonaa dalabka iyo lacag-bixinta.
The team will check the order and the payment.

4. Muddada4. Timing

Codsiyada waxaa la jawaabi doonaa muddo ah [MUDDADA - xaqiiji] maalmood gudahood. Lacag-celinta la oggolaado waxaa la bixin doonaa muddo ah [MUDDADA - xaqiiji] maalmood gudahood, iyada oo lagu xidhayo habka lacag-bixinta.

Requests will be answered within [PERIOD - to be confirmed] days. Approved refunds will be paid within [PERIOD - to be confirmed] days, depending on the payment method.

5. Habka lacag-celinta5. How the refund is paid

Lacagta waxaa loo celin doonaa habka mobile money-ga ee lagu bixiyay, ama habka kale ee aad la heshiiso maamulka.

The refund will be sent back through the mobile money method used for the payment, or another method agreed with the team.

6. Nala soo xiriir6. Contact

Taageero: bogga taageerada.

Support: see the Support page.